As healthcare providers, your goal is to ensure every patient receives top-notch care and that they felt comfortable while receiving that care. For many people, visiting a medical facility induces a high level of stress. Perhaps this is due to a bad prior experience or simply misconceptions about what visiting medical professionals entail. No matter what the cause, it is important for medical providers to take the time to consider how they can create a more inviting environment for their patients.
Here at HR Pharmaceuticals, we are the trusted manufacturer of HR Lubricating Jelly, a latex-free, water-soluble lubricating gel, designed with your patient’s comfort in mind. If you are hoping to improve the warmth of your medical facility, read on to learn more about how you can accomplish creating an inviting environment for your patients.
Start At The Beginning
As you consider your patients’ comfort and the environment of your medical facility, start from the very beginning. Your patient’s visit is impacted by every single moment leading up to their actual interaction with nursing staff and doctors. Take the time to consider what their arrival process looks like.
A few questions to ask yourself as you analyze this initial part of the visit include the following:
- How easy is it to find your facility? Could you create clearer signage to help direct people to the right location as they arrive?
- What is parking like? Is there ample parking for everyone? Will people know where to go once they have parked their vehicle?
- What is the initial greeting a client receives when they walk through your doors? Do you have a quality reception process or will they be left trying to figure things out on their own?
As you think through the initial process your patients’ experience, look for areas you can improve. For example, invest in clear signs if you realize it is confusing for your clients to find the right part of your facility for their needs.
A big focus of this analysis should be on how your receptionist greets patients. Keep in mind that for most people entering your doors, they are in a stressed state of mind and might be extremely uncertain of what comes next. Your receptionist should greet clients with warmth and care. This first impression will have a lasting impact on how your patients view your facility as a whole. Coach the staff who first interact with clients on how to be professional while still warm and caring.
If need be, send in a “secret shopper” to report back on how the reception process works. Look for ways to not only improve the friendliness of your staff but also the efficiency of the process. The more frazzled and stressed your receptionists become the more that stress will seep into your patients. If you can start the visit off on the right foot, you have a much better chance of keeping them comfortable throughout the entire visit.
Ensure You Demonstrate Care
Every single staff member from your janitor to your doctors should be trained in how to demonstrate true care for every patient who visits your facility. Having honest care and concern for patients isn’t something you can fake. You have to take the time to slow down and listen to patients.
If your staff is running around in a frenzy, ignoring patients who are walking down hallways or acting seemingly disinterested in those patients, it will take a toll on the comfort of those who visit your facility. People are extremely vulnerable when they are visiting a medical facility. Take the time to show them undivided care and attention.
Utilize Decor To Create A Warm Space
Even the way you style your facility plays a large role in how your patients will feel during their time there. Make sure you use inviting decor to create a warm space. While everyone understands that medical facilities will, to a certain extent, need to be sterile in appearance, you can create a design that is more appealing.
In fact, researchers from the Georgia Institute of Technology and Texas A&M University, along with the Center for Health Design, took time to review hundreds of studies pertaining to hospital design. During this review, they specifically took a look at how it impacted staff and patients. Their discoveries led them to realize that noise levels, lighting, layout, ventilation, and more all had a major impact on medical errors, stress levels, and how quickly patients healed.
Always Have The Right Supplies On Hand
When it comes to providing actual care for your patients, you want the process to be as seamless as possible. The fewer hiccups during a visit the better. One of the best ways to ensure that you do not run into any bumps along the way is to be certain you are equipped with every supply that you need and that those supplies are high-quality.
Here at HR Pharmaceuticals, we provide medical lubricant that meets the many requirements you may have. HR Lubricating Jelly is a fragrance-free lubricant, latex-free, and water-soluble. Our goal is to provide you with the supplies you need in order to keep your patients comfortable and to ensure you are never without exactly what you need when you need it.
Contact us today to speak to a representative about how HR Lubricating Jelly can help your facility.
Seek Feedback From Your Patients
Finally, don’t be afraid to seek feedback from your patients. Who understands better what a visit to your facility is like than the people who have experienced it? By reaching out to previous patients for feedback on how their visit went, you can gain valuable insights into where you can improve and also where you are succeeding.
Take the time to create an inviting environment for your patients and you will not only see more success as a medical facility, but you will also be doing the world a favor by instilling positive experiences with health treatment. Considering the importance of preventative healthcare, your contribution to creating a positive environment for healing can create an important change for many.
Remember, at HR Pharmaceuticals, we are passionate about ensuring healthcare providers have exactly what they need to succeed. Talk to us anytime about HR Lubricating Jelly, a high-quality lubricating jelly designed for healthcare professionals and their patients.